The following training packages have been developed internationally, as result of a partnership between iHR Solutions, Trust Risk Consult, Expat Preventative, Core Dynamics, Health and Safety Systems Ltd. and HKST Ltd.
The following online training packages have been developed in partnership between iHR Solutions and the Canadian Centre for Occupational Health and Safety (CCOHS). This training has been adopted by the CCOHS at a national level, and is available for download.
Safe International Travel
Why you should take it: International business travel poses inherent risks to both the travelling employees and the organizations to which they belong. Duty of care and employment legislation state that the legal responsibilities of an employer include providing adequate training and education on the risks of international travel. The cost of not being prepared for an incident is substantially higher than the cost of taking the appropriate actions.
Our e-learning course is a self-paced 30 minute module in which you will learn advice, tips and techniques to make your international business travels safer. Keep up-to-date with travel alerts and follow us on Twitter for the latest travel advice and updates.
Who should take it: This e-learning course is intended for international business travellers who are going to low-risk destinations. Take our free risk assessment to measure the level of risk associated with your destination.
What you will learn:
- Employer Responsibilities (Duty of Care, Minimizing Risks)
- Planning Your Trip (Consular Services, Packing, Communication Plans)
- Getting There (Dealing with Customs and Immigration, Transportation Security, Meet and Greet Plan)
- At Your Destination (Dressing Appropriately, Staying Safe in your Hotel, Choosing Safe Transportation)
- Dealing with Danger (Coping with Natural Disasters, Robbery, Social Unrest)
- Returning Home (Understanding Exit Requirements, Arriving Home Safely)
Single Seat: $30
Back to topDealing with Difficult or Hostile Customers
Why you should take it: Violence in the workplace is a common risk in many areas. In most provinces and countries there is legislation requiring organizations to deal with this issue, including providing training to manage and mitigate the risk.
This course provides workers with an overview of the stresses and pressures that exist when dealing with customers who are volatile and/or hostile. Participants will develop a broad skill set to cope with these situations and will also learn practical communication and coping techniques to handle the situation and enhance personal performance.
Video clips are included to illustrate key concepts, while quizzes throughout help to measure and encourage learning.
Who should take it: This course is recommended for workers who deal with members of the public on a regular basis. Managers and supervisors, as well as other workers who may encounter similar situations, even within the workplace, will also benefit from this course.
What you will learn:
- Recognize hostile situations, and customer or client issues
- Use communication zones
- Understand rapport building techniques and the role of positive communication
- Control your own communications and stress responses to hostile customers and clients
- Assessing customers
- Human communication techniques
- Verbal, vocal and non-verbal techniques
- Communication skills
- Building rapport
- Coping techniques
Single Seat: $80
Dealing with Robbery
Why you should take it: If you are in the unfortunate position of being involved in a robbery, you need to be aware of your body’s physical and mental reactions. This awareness, in combination with safety procedures and techniques, will allow you to safely communicate with the robber and to handle the highly stressful situation.
This course provides managers, supervisors and workers with the CORE mental and practical skills to successfully deal with a robbery incident. Identify different types of robberies, understand the psychological aspects involved, and discover advice and techniques that can be used to defuse both soft and hard robberies. Participants will also learn about post-robbery procedures, from the practical aspects to the emotional aftermath Video clips are included to illustrate key concepts, while quizzes throughout help to measure and encourage learning.
Who should take it: This course is recommended for managers, supervisors and workers who are at risk of a robbery or similar violent confrontation.
What you will learn:
- Recognize different types of robbery
- Recognize your stress reaction during a robbery
- Apply CORE skills for a robbery (Cope; Observe and listen; Respond appropriately; End the incident successfully)
- Understand your role during and following a robbery
- Control your psychological and physical reactions to a robbery
- Communicating during a robbery
- Post-robbery procedures, including robbery box, reporting and recording, and emotional and mental well-being
Single Seat: $80
Dealing with a Hostage Situation:
Why you should take it: Although a hostage situation is unlikely, the possibility cannot be discounted and the impact to the individual and company is high. The management team still needs to understand what to do in the case of such an incident. This course provides management at any facility, store or branch, with the knowledge and practical skills to deal with a short-term hostage event.
This course will look at the possible background to such an event, the psychological pressures on all concerned, the key requirement and skills of rapport building, and the resolution of such an incident.
Video clips are included to illustrate key concepts, while quizzes throughout help to measure and encourage learning/ This course deals with issues a manager will face when confronted with a short-term hostage taking inside their facility. It will build on the basic communication skills already covered in the prerequisite courses, Dealing with Difficult or Hostile Customers and Dealing with Robbery.
Who should take it: This course is recommended for managers, supervisors and workers who may encounter or be involved in a short-term hostage event such as when a robbery goes wrong and the perpetrators remain inside the target facility.
What you will learn:
- Recognize the psychological aspects of a short-term hostage situation, as well as staff, customer and robber reactions to stress
- Identify the roles and responsibilities of management
- Identify post-event best practices
- Understand the use of rapport building techniques
- Control your psychological response to an incident
Single Seat: $100
