Our training team is comprised of experienced instructors, instructional designers and highly skilled content developers. Together, they deliver a wide range of training services, from initial development to final delivery.
Whether your organization requires online learning or instructor led classroom training, we are dedicated to providing a customized solution which minimizes the human risks that impact your organization.
- Captivity Survival
- Violence in the Workplace
- School Violence and Bullying
- Safe Leisure Travel
- Safe International Business Travel
- Safe Travel for Executives
- Safe International Travel for Students
- Kidnapping Prevention and Awareness
- Hard and Soft Robbery Response
- Crisis Management Team Training
- Family Support Training
- Understanding Captivity for Mental Health Professionals
- Human Dimensions of Communication, Personality Analysis, Questioning Techniques Training
Captivity Survival
Why you should take it: Our Captivity Survival course is a high end training module developed by Canadian Government certified trainers, former hostage negotiators and psychologists. Captivity Survival focuses on high risk destinations and the worst case scenarios of hostage taking and kidnapping. This training minimizes hazard, reduces organizational liability and is recognized to decrease risk by insurance providers.
Who should take it: Personnel that travel to countries with a risk of hostage taking and/or kidnapping, travelling members of personnel family.
What you will learn:
- Preparing for a High Risk Destination
- Preparing Family Members for a High Risk Destination.
- Understanding Personal Security
- Preventing an Abduction
- Reacting to a Kidnapping, Hostage and Highjack Scenario.
- Individual Hostage Survival Role Play Activity
- Group Hostage Survival Role Play Activity
Back to topViolence in the Workplace
Why you should take it: Violence in the workplace is a real risk faced by organizations big and small, and the consequences can be serious for both an employee and employer. This training module has been accepted nationally by Canadian Centre for Occupational Health and Safety (CCOHS), a not-for-profit federal department corporation.
Who should take it: Employees at risk of work place violence, management, administration.
What you will learn:
- Identifying Workplace Hazards
- Conducting a Workplace Risk Analysis
- Using Mitigation Strategies to Reduce Violence
- Understanding Bill 168
- Using Compliance Strategies
- Coping With Workplace Violence (including Violent Customers, Robbery and Accidental Hostage)
School Violence and Bullying
Why you should take it: Bullying happens every day. Without the appropriate skills, students can resort to inappropriate and violent behaviours. Giving students the knowledge and abilities in these areas gives them the confidence they need to prevent and cope with incidents of school violence and bullying. Our proven training packages can be customized for specific issues and can be delivered either as a course or as a “Train the Trainer”.
Who should take it: Teachers, counsellors, students, school administrators
What you will learn:
- Using Communication Skills
- Understanding How Incidents Occur
- Preventing Incidents
- De-escalating Incidents
- Understanding and Using Coping Mechanisms
- Dealing with Social Approval/Disapproval
- Conflict Resolution
Safe Leisure Travel
Why you should take it: Travel is exciting and fun, however it is also inherently risky. A leisure vacation can easily turn into a bad experience without the proper knowledge and education. Even if you have travelled before, this training package is full of tips, advice and techniques that you don’t know.
Who should take it: People who are travelling either nationally or internationally, family members of travellers.
What you will learn:
- Assessing the Risk Level of your Destination
- Bringing the Appropriate Documentation
- Completing Pre-Travel Procedures
- What to Pack & What Not to Pack
- Clearing Security Screening Procedures
- Staying Safe at your Destination
- Returning Home
Safe International Business Travel
Why you should take it: Travelling internationally on behalf of an employer entails specific risks to both the traveller and the organization. Duty of care and legal liabilities mean that employers must be diligent in providing the highest level of quality training.
Who should take it: Business travellers
What you will learn:
- Defining Duty of Care
- Understanding Employer Obligations
- Bringing the Appropriate Documentation
- What to Pack, What not to Pack
- Completing Pre-Travel Procedures
- Clearing Security Screening Procedures
- Staying Safe at your Destination
- Returning Home
Safe Travel for Executives
Why you should take it: Management, CEOs of companies need to be aware of the legislation and innate risks in sending employees on work travel. They need to manage and mitigate this risk and be prepared to respond to an incident.
Who should take it: Managers of travelling personnel
What you will learn:
- Identify Corporate Requirements
- Identify Areas that Need Preparation (Organization, Management, Employees)
- Analyze Required Preparation
- Understanding the Basics of Incident Response
- Understanding Post-Incident Support
Safe International Travel for Students
Why you should take it: School and College trips have enormous education value. But sometimes things go wrong and schools, travelling teachers and students have to know how to deal with incidents.
Who should take it: Students, Teachers, Trip Volunteers
What you will learn:
- Legislation Surrounding School Travel
- Risk Surrounding School Travel
- Incident Management Techniques for at Home and Abroad
- Bringing the Appropriate Documentation
- What to Pack, What not to Pack
- Completing Pre-Travel Procedures
- Clearing Security Screening Procedures
- Staying Safe at your Destination
- Returning Home
Kidnapping Prevention and Awareness
Why you should take it: Kidnapping is a growing issue worldwide with anywhere between 25,000 and 100,000 annual events. With even a low risk the impact can be catastrophic if you are not prepared.
Who should take it: Anyone at risk
What you will learn:
- Understanding the Types of Kidnapping (Virtual, Expressive, Instrumental, Accidental)
- Applying Prevention Strategies
- Dealing with an Incident (Coping Mechanisms & Mental Resilience)
- Aspects of Cessation of Captivity
Hard and Soft Robbery Response
Why you should take it: There were 443,000 Violent Criminal Code Violations in Canada in 2009. Violence in the workplace legislation requires you to train staff to deal with violence in the workplace.
Who should take it: Staff at risk of robbery
What you will learn:
- Recognizing different types of robberies
- Understanding Stress Reaction to a Robbery
- Applying CORE Skills During a Robbery:
- Cope
- Observe and listen
- Respond appropriately
- End the incident successfully
- Understanding your Role During and After a Robbery
- Controlling your Psychological and Physical Reactions
Crisis Management Team Training
Why you should take it: Companies and organizations need to have trained Crisis Management Teams (CMT’s) that are capable of responding to incidents and events in a timely and appropriate manner.
Who should take it: Members of a CMT
What you will learn:
- Capability requirements of a CMT for an overseas incident
- Training the CMT with ’Table Top’ exercises
- Creating Test Plans
- Understanding Issues Surrounding Overseas Incidents
- Information and Integration Requirements with Governmental Responses
Family Support Training
Why you should take it: During a crisis it is crucial to create a feeling a trust with the family and engage them as part of the team. Success is based on their participation in a happy ending.
Who should take it: HR Departments or similar who will be required to support a family during a crisis
What you will learn:
- Dynamics & Sensitivities
- Reintegration for the family
- Family Support Template (includes practical advice and guidance)
- Government support processes
Understanding Captivity for Mental Health Professionals
Why you should take it: According to the CPA, APA and European FPA Ethics committees, psychologists should only “provide only those services and use only those techniques for which they are qualified by education, training or experience.” This course provides an understanding of the captivity environment for mental health care professionals. This training reduces their liability and the liability of the organizations they support.
Who should take it: Mental Health Professionals or other who may be required to provide support to a victim, co-workers, family members or others during or after any from of captivity.
What you will learn:
- Understanding the captivity environment
- Application of the 3 phase post captivity management model
- Awareness of the issues in post captivity management
Human Dimensions of Communication, Personality Analysis, Questioning Techniques Training
Why you should take it: Our unique expertise in Human Communications allows our staff to deliver engaging training which allows people to successfully communicate in a wide range of different environments.
Who should take it: Anybody wishing to improve their communication and/or organizational dynamics
What you will learn:
- Understanding Personality Types using the DISC Model
- Improving your Insights into Human Behaviour
- Using different questions and techniques appropriate to different environments
